Customer Success Manager within e-Health

Cambio is one of the Nordics leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 900 employees in several countries.

The position

As a Customer Success Manager, you will be the primary contact within Cambio regarding the customer’s implementation, maintenance, and support. You will be a part of a team that works close with the customers and be an important part when it comes to helping the customer identify their business needs and leading them along the journey based on their business plan. Together with other key stakeholders within Cambio you will manage existing business to ensure deliveries, satisfied customers and keeping a strong relationship with them.

This means you will be in the front seat together with our customers when it comes to implementing our products and services, participate in fulfilling our customer agreements such as SLA’s and KPI thresholds. All while adding value to the customers daily work so that they are encouraged to continue using our services.

In this role you will have close contact with the customers and participating in monthly tactical delivery meetings.

At Cambio, we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.

About you

To be able to feel comfortable in this position you should enjoy having a close contact with our customers. You like the idea of being their contact person and an important part of their journey when it comes to using and implementing Cambio products and services. For you customer value and satisfaction are what motivates you in your daily work. You find it easy to make new contacts and enjoy building and maintaining strong relationship with your customer(s).

Requirements

• Relevant education and/or work experience
• General knowledge in the healthcare industry and/or IT industry
• Strong experience from working with customer support and service management
• Fluent in Swedish and good English communication skills
• Work well in high paced environments
Organized and well structured

Its a bonus if you

• Knowledge of Cambio products and services
• Have work experience from the healthcare industry
• Have experience from working and having close relationship with our customers
• Have worked in Cambio COSMIC and/or CIS
• Good knowledge management skills
• Ability to work and collaborate across teams/functions
Knowledge in ITIL process

Place of employment: Stockholm or Linköping

At Cambio we value a healthy work-life balance, and to encourage that we apply a hybrid working-model. Together with your team you decide which days you work at the office. On the remaining days you can work remotely from home, but you are always more than welcome to work at the office too.

Scope: Full time

Form of employment: Permanent employment, 6 months trial period

Other: We screen the applications and hold interviews continuously so please send your application as soon as possible via the link.

We encourage and eagerly welcome all applications, but we will only consider candidates who are located and have the legal right to work in Sweden. We will ask for verification during the process. A background check will be done before hiring.

We look forward to receiving your application!

Read more about us here!

Are you interested in Cambio but you don’t feel that this position is the perfect match? Check out our other open positions at the career site here!