Customer Experience Support to our clients Finnish department

Advert-ID: 15103818 Customer Experience Support to our clients Finnish department!

Does your heart beat a little extra for books, problem-solving and customer experience? Are you a “people person” who’s passionate about giving customers the best possible service and like to familiarize yourself with problem solving? Do you have a good understanding of the Finnish market as well as communicate fluently in Finnish? Great! Then keep reading why this temporary position may be the perfect opportunity for you!

City: Stockholm Job Category: Customer Service Extent: Part time, 20h/week Start date: August Type of work: Staffing Other: Possibility to work remote About the role

Currently, our customers support team consists of a mixture of German, Swedish, Polish, Dutch, Danish, and Finnish speaking support agents who work together to provide the best possible service to the users of the audiobook platform. The need is long-term and the passes are placed mainly during the day during Monday - Sunday. The role is flexible as you can work from wherever you want and is therfore not tied to an office. As Customer Support, you are expected to be available to work at least 20 hours/week.

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network and create valuable contacts for the future. Read more about our consulting offer.

As customer support, you will primarily answer Swedish customers questions in our customers web-based support system. These can be questions about how the service works, technical problems, account settings, sales questions, etc. To help you, you have ready-made email templates for the most common questions that you can use as a basis in your feedback to the customer.

Work tasks

• As a Customer Experience Support you will learn all about how BookBeat works and be responsible to solve customer issues. Answer incoming questions regarding, for example, content, account settings and sales from the companys customers via email

We are looking for

• Are a student at post-secondary level and have at least one and a half years left in your studies
• Has previous experience in customer service and administrative work
• Has very good knowledge of Finish and English, both spoken and written
• Are available for working 20h/w between monday-sunday It is also highly meritorious:

If you speak and write freely in Swedish, German or Danish. If you have knowledge of other languages (Finnish, Dutch and Polish), this is also an advantage

As a person, you are interested in literature and good at expressing yourself in writing. You are curious about learning how things work and have a good sense of customer service and customer service. As the work is independent, it is also required that you have good problem-solving skills, are communicative and dare to take your own initiative.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Become a part of Academic Work

When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a team of consultant managers to support you through your career with us.

Read more about Academic Work Do you have questions about this job?

Alina Finnberg or a colleague in the recruitment team will gladly answer you on stn01@academicwork.se Please specify advert-ID in your email: 15103818