SEO Account Manager

You will be responsible for driving commercial performance for your clients, shaping long-term strategy alongside SEO Account Directors, and accountable for planning and delivery of work from your team of execs. With clients across fashion, travel, hospitality, and tech, you’ll have the opportunity to work across different areas where every day will bring a new challenge. This role is ideal for someone who already has experience of managing client comms and delivery of work, and is looking to make a step up and take ownership of client relationships and make performance-driving decisions. You will have the close support of our SEO Directors and Found’s senior leadership, but ultimately this opportunity is for the person who wants responsibility and ownership of their client accounts, and the opportunity to develop their own team in the future.

This role requires you to be comfortable speaking and presenting to clients, as you’ll be their go to point of contact on a day to day basis. While you’ll have as much senior support as you need, you will ultimately be responsible for managing those relationships, quality control of work, assessing client sentiment, building relationships, and raising issues internally when required.

You will be part of an SEO team of 17 people with a broad range of skills, where everyone has a voice and is expected to contribute. Working collaboratively, sharing your expertise, and getting the best out of each other will be a key measure of success in your role, as well as your individual output.

The majority of the team work from home most of the time, and we have an office in Farringdon where we host team days once per month which you’d be required to attend. If you prefer, you would also be able to work from our office whenever you please. In this role additional travel may be required to spend time with clients (both in and out of London), however this is typically no more than twice per month.

Key responsibilities:

• Account management: creating and maintaining a roadmap of activity which meets the client needs, and can be delivered on time, within budget, and with the quality required.
• Long-term client performance: responsibility for driving long-term growth for clients, identifying the requirements and making key decisions to drive that.
• Client comms: ownership of day-to-day comms, including emails, calls, and adhoc support when needed.
• Client development: building strong, productive relationships with clients, making sure the impact of our work is clearly measured and accepted.
• SEO expertise and analytical skills: the ability to identify what is/isn’t effective, where the opportunities or blockers are, and work with your team to identify the solutions required to drive performance.
• Internal collaboration: work closely with our Client Services teams on delivering effective work and positive client relationships.

What success looks like:

• Client retention, based on strong day to day relationships and reliable delivery of work.
• High performance from the members of your team who you will be briefing and delegating work to on a regular basis.
• Sharing your expertise and client progress with the wider department on a regular basis.

Experience:

• Experience briefing work into other members of your team, QAing, and providing feedback so work is of the required standard and meets agreed deadlines.
• SEO expertise: proven knowledge of current SEO requirements and a progressive approach. This includes the ability to assess and discuss key SEO performance metrics with clients, and experience using common SEO tools, such as Google Search Console, Google Analytics, Screaming Frog, SEMRush, etc.
• Future thinking: SEO is changing more quickly than ever and so are we. We’re looking for someone who is excited about where the industry is heading and how we can use new channels and tech to improve our service offering.
• Communication: ability to communicate clearly and concisely with both your internal team and clients.
• High work ethic and adaptability: we’re a small and tight-knit team, things move quickly and plans often change. You will need to be comfortable working in that environment, and still being happy to roll up your sleeves and work on a range of deliverables when required.