Customer Service Representative

Customer Service Representative

Are you passionate about providing great customer service and enjoy working with administrative tasks? In this position you get the possibility to be part of a dedicated team and build long-term relationships with Essitys customers. At Essity we are dedicated to improving well-being through leading hygiene and health solutions. Working with Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic, and safer place. Do you want to make a difference every day? So do we!

Essity – a leading global hygiene and health company and the home of brands like TENA, Leukoplast, Cutimed, JOBST, Actimove and Delta-Cast is offering an exciting and challenging opportunity for you who want to contribute with your expertise, energy and creativity. We are looking for an additional colleague to join us as a Customer Service Representative within the Health & Medical (HM) Business Unit.

The portfolio includes incontinence products, wound care, compression therapy, orthopedics, skincare products and digital solutions with sensor technology. Distribution channels for the products are pharmacies, medical devices stores, hospitals, distributors and care institutions as well as online.

Located just a couple of minutes from Mölndal train station in Gothenburg, Essity offers you to be part of an international business setting with over 1 000 employees and many contacts across different functions, units and countries. Flexibility is important to us, which is why we believe in a hybrid workplace philosophy. Our office environment is modern with a very special culture focusing on collaboration, innovation, well-being and care, development and commitment. We offer onsite learning, a healthy canteen, social events and many other employee benefits.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

Want to get a glimpse of our culture? Check out our Essence of Essity film here

About the role

As a Customer Service Representative, you are the initial point of contact for external customers whether it is to place an order, assisting with enquiries or resolving a delivery or invoice issue. In this position you will work with the Jobst brand (compression therapy).

You will provide timely and effective administrative support to customers and sales teams, as the primary liaison between customers, Sales & Marketing, and solution specialists. You are responsible for ensuring excellent customer experience following established procedures and guidelines.

This position requires you to build and develop good working relationships with customers. Professionalism is always expected, especially when handling complaints received from both external and internal customers.

Main responsibilities:

• Main Point of Contact for Customers as well as Sales & Marketing teams with primary objective being first call resolution for any query or request

• Holds the relationship with the Customer and is responsible for providing excellent customer experience and service according to the customer needs and the service segment they belong to

• High query resolution proactivity and speed enabled by 360° visibility of all customer interactions for customers assigned to them

• Close relationship with sales representative to jointly manage customer requests and queries and supports sales in providing full visibility on customer interactions

• Interacts with service specialists where customer queries require deeper knowledge of a specialist area or further investigation

• Works with solution specialists to proactively manage exception-based tasks to enhance the customer experience

Required Experience & Competencies:

• Previous experience in handling inquiries, complaints, and requests from customers effectively, e.g. in order management or related roles. Preferably you have experience from a role that puts high demand on accuracy and taking responsibility.

• Familiarity with Customer Relationship Management (CRM) systems.

• Customer Focus.

• Ability to manage orders efficiently, ensuring accuracy and adherence to procedures.

• Team player with a positive mindset and solution oriented approach.

• Good communication Skills.

• Swedish and English Language skills are a must.

Application

Interested? If you are up for the challenge and think this sounds like you, apply online today! Kindly note that due to GDPR we will not accept applications via mail, please use the link to apply via our career site

The selection process and interviews will start after the last application date. We may conduct background checks in the final stages of the recruitment process to verify your qualifications and fit for the role.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture. By breaking stigmas and taboos, you have the chance to work with a powerful purpose in a collaborative and caring work environment.

Other benefits:

• Compensation

Holiday allowance | Bonus | Pension ITP | Extra parental leave payment | Possibility to exchange salary for pension | Optional additional insurances.

• Sustainable work life

Hybrid working model | Flexible time rules | Walk-and-Talk Meetings | Reduction in working hours | Inhouse store with Essity products and snacks | Canteen | Coffee area | Fruit baskets | Period / incontinence products while at the office | Central location near shopping center and public transport | Payroll deduction season ticket for public transport | Beneficial car parking / Charging of electric car | Bike storage & changing rooms | Borrow electric bikes | Employee discounts in Mölndal center | Occupational health.

• Enjoy a fuller life

Social activities | Choir | Sports club | Dental club | Art club| Health activities | Health & fitness contribution.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.