Senior Sales Onboarding Specialist

Senior Onboarding Sales Specialist

Fortums Onboarding team is now looking for a new Senior Onboarding Sales Specialist. Do you have the customer in focus, want to ensure a seamless journey and secure the start-up as quickly as possible for our BC2 and B2B customers? Then join us creating world-class onboarding!

For this position you can be based in both Stockholm and Gothenburg.

About the role

As a Senior Onboarding Sales Specialist you will have the responsibility to support the Onboarding Manager and team in accelerating development through structure, processes and accountability in deliveries. The following is some examples of the areas of responsibilities that are included in your position:

• Responsible for performing all startup activities to ensure KPI for new customers and new VAS
• Backup when team-leader is absent or on leave, related to operational tasks.
• Delegate daily administrative tasks
• Proactive communication with team and manager, with regards to workload and projects and group needs.
• Having the main responsibility in maintaining and monitoring tasks related to start up (PoAs, PRODAT-levels)
• Competence evaluation, and continuous need for development and education in the group
• Enable discussions related to process improvement, and process mapping.
• Responsible of training new employees in Onboarding teams
• Attend in relevant meetings related to Onboarding, internally and externally.
• Collaboration between business functions and units.
• Keen on change management in all parts of the organization

About you

Qualifications:

• Good knowledge level in core systems as Perigon/Enoro CX
• Minimum of two years experience in onboarding-related work.
• Deep understanding in APIs, integrations and customer journey

As a person we see that you have the following personal characteristics

• You take responsibility and thrive on independent tasks, but at the same time you work well in a team
• You have an eye for detail and emphasize quality in your deliveries
• You are solution-oriented, understand problems and solve tasks effectively
• You are persistent and like to keep a fast pace
• You show a great degree of willingness to act
• You are flexible and willing to change
• You communicate well with customers via telephone and e-mail

What we offer

At Fortum, you have the opportunity to build a sustainable career in a forward-looking industry. Alongside experienced colleagues, you will have a pleasant workplace and the opportunity to deepen your expertise in the field. Our leadership philosophy is based on trust and personal responsibility. We give you the chance to work both independently and collaboratively with colleagues to achieve our common goals. Our work environment is characterized by safety, cooperation, and mutual respect.

In addition to this, we also offer:

Hybrid work in modern and fresh office premises centrally located with good communication options. Favorable employment contract with several benefits such as: Epassi, Benify, and health care allowance.

Interested?

If these traits describe you, wed love to hear from you! Apply now by clicking the “Apply” button, and join our dynamic team where your skills and qualities will be valued and utilized to their fullest potential.

Application is open until 02.07.2024. For more information about the position, please contact hiring manager joni.khori@fortum.com.

Union representatives

Göteborg

Saga Hansson Unionen Email :saga.hansson@fortum.com

Solna

Sami Russom, Unionen Email: Sami.Russom@fortum.com

Henrik S Tedeby Email: Email: Email: henrik.s.tedeby@fortum.com

More information about our culture and benefits can be found here.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortums share is listed on Nasdaq Helsinki. fortum.com