Merchant Improvement Manager - Stockholm

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Kustom with the position of Merchant Improvement Manager - Stockholm - Kustom which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Merchant Improvement Manager - Stockholm - Kustom below matches your qualifications. Good Luck: D

Do you thrive on tackling complex challenges? Are you passionate about creating impactful solutions that drive commerce forward? Do you believe in encouraging and elevating those around you?

Kustom, formerly known as Klarna Checkout (KCO), is the Nordic market leader in digital checkout solutions. Today, we support over 24,000 merchants across more than 170 countries, providing a streamlined checkout experience. We offer localized solutions in 18 markets, tailored to specific languages, currencies, and payment methods. No matter where businesses operate, we deliver a checkout experience that meets the needs of both merchants and shoppers—driving growth globally.

As Merchant Improvement Manager (Head of Merchant Service) youll play a crucial role in transforming our merchant experience through innovative solutions and practical improvements. Youll lead our SWAT team while working closely with our merchant service partners to ensure excellent merchant support across all levels.

• Lead and develop the SWAT team, ensuring efficient coordination with first and second-line support
• Act as the key point of contact between the internal SWAT team and external partners
• Develop and implement strategic improvements for support processes
• Drive AI and automation initiatives to create scalable solutions
• Manage complex, high-priority support cases requiring multi-party coordination
• Analyze KPIs and data to identify areas for improvement and innovation

• Experience in merchant services and support operations
• Proven track record in process improvement
• Leadership experience in a technical support environment
• Excellent communication and stakeholder management skills

• An action-oriented approach to problem-solving
• A organized mindset that values progress and excellent planning
• Comfort with iterative improvement processes
• A passion for leveraging technology to enhance merchant services

• Robust pension plan with national and occupational components
• Excellent health insurance coverage, including long-term illness protection and salary exchange options
• Annual wellness allowance of 3,000 SEK to invest in your health and fitness
• Extra day off when major holidays (e.g., Christmas Eve, New Years Eve) fall on weekends
• Continuous learning opportunities and professional development support

At Kustom, you wont just be another face in the crowd. This is a place where we elevate each other and celebrate success as a team. We believe in our ability to create excellence — and have fun doing it!

We know we set high expectations, but we also know that the road to success isnt a straight line. We support and encourage each other to try, to fail, to try again. Because thats how we grow, individually and together.

Does this sound like the place for you?

• Please apply in English. At Kustom, we welcome everyone! We dont care where youre from, whom you love, or what kind of food is your favorite (unless were celebrating together, then well need to know !). We believe in inclusivity for all.
• Given the above, we treat all candidates the same! Thats why we have this awesome recruitment tool to keep track of all the amazing talents that apply - so please; apply through the system and well make sure to keep you updated along the recruitment process. Please note that we cant keep track of CVs or similar documents sent via email.
• We value your privacy! When you apply, well handle your data with care. Want to know more about how we use your information? Check out our FAQs at the bottom of the jobs page - weve got all the details there for you!
• This is a substituting employment for parental leave (6 months with the possibility of extension).

Information :

• Company : Kustom
• Position : Merchant Improvement Manager - Stockholm
• Location : Stockholm
• Country : SE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Merchant Improvement Manager - Stockholm job info - Kustom Stockholm above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Merchant Improvement Manager - Stockholm job info - Kustom Stockholm in 2025-02-02 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.