Customer Care Agent (Swedish and English speaking)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Incluso with the position of Customer Care Agent (Swedish and English speaking) - Incluso which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Agent (Swedish and English speaking) - Incluso below matches your qualifications. Good Luck: D

We are looking for a Customer Care Specialist (Swedish and English speaking ) for a global automotive company in Gothenburg, Start ASAP, 4 months contract to begin with.

What you will do:

As a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.

In this role you will communicate with consumers based on their needs via phone, email, chat and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also coordinate towing and roadside services for car owners having breakdown. Another part is also to manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in our processes.

Do you fit the profile?

Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way and learn new things? Then this could be the right opportunity for you.

We value previous experience within customer care operations and/or customer service from sales-oriented brands. We believe that you know how to work with CRM systems and are proficient with use of technology and software. You have excellent oral and written communication skills in Swedish and English.

In this role you will need to have the ability to work also evening hours, weekends and holidays, we are available for our consumers when they need us.

Experience is important, but personality is key!

You are humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.

Location: Gothenburg, On site 100%

This is a full-time consultant position through Incluso in Gothenburg. Start ASAP, 4 months limited contract to begin with.

Please submit your CV in English as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Kanika Singhal at kanika@incluso.se, recruiter at Incluso.

Information :

• Company : Incluso
• Position : Customer Care Agent (Swedish and English speaking)
• Location : 411 03 Göteborg
• Country : SE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Agent (Swedish and English speaking) job info - Incluso 411 03 Göteborg above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Agent (Swedish and English speaking) job info - Incluso 411 03 Göteborg in 2025-02-02 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.