Customer Service Representative

Work Schedule

Environmental Conditions

Job Description

In this position you will be joining Fisher, a part of Thermo Fisher Scientific, which delivers over 800,000 different products to a wide range of laboratory customers, helping them to accelerate life science research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.

How will you make an impact?

In the Customer Service Representative role you will be responsible for some day-to-day activities in a dedicated area. Duties could include, but are not limited to complaint management and general resolution of both verbal and written customer enquiries. The role is based in our Gothenburg office, a state-of-the-art, newly built office and warehouse where approximately 40 employees work together. At Fisher we can offer an interesting and challenging position in an international environment. You will be joining a company that is a world leader in serving science and will support you to achieve your career goals.

As a Customer Service Representative, you will excel in a fast-paced environment by cultivating strong connections both within and outside our organization. Your responsibilities will include addressing customer inquiries, resolving issues, and driving a positive attitude across the department.

What will you do?

• Cultivate and nurture strong connections with individuals both within and outside the organization.
• Address customer inquiries and resolve issues promptly and effectively.
• Encourage positive attitudes within the department and the organization.
• Maintain a professional demeanor when faced with challenges while finding innovative solutions and driving positive change.
• Provide and receive constructive feedback to continuously enhance performance.
• Perform duties while adhering to our core values of Integrity, Intensity, Innovation, and Involvement.
• Proactively present solutions rather than simply highlighting problems.

What will you need?

• Previous experience in a multi-channel customer service environment.
• A professional approach when interacting with customers and key stakeholders.
• Proficiency in Microsoft Office applications.
• Excellent oral and written communication skills for effective customer engagement.
• Ability to speak and write in English and Danish at a professional standard; proficiency in Swedish is highly desirable.

About Us:

At Thermo Fisher Scientific AB, we are committed to innovation, integrity, and inclusivity. We believe that our diverse workforce is the foundation of our success, allowing us to foster a culture of collaboration and creativity. We are looking for a service-oriented and flexible individual to join our customer service team and contribute to our mission of making the world healthier, cleaner, and safer.

Information :

• Company : Thermo Fisher Scientific
• Position : Customer Service Representative
• Location : Göteborg
• Country : SE