Global Customer Care Manager
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the twentyAI with the position of Global Customer Care Manager - twentyAI which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Global Customer Care Manager - twentyAI below matches your qualifications. Good Luck: D
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You will lead a team of local customer success executives, support managers and specialists across various regions, ensuring that we deliver top-notch services to our customers and partners.
The role requires both direct team management and dotted-line oversight, with a focus on maintaining high levels of customer and partner satisfaction.
Responsibilities
- Lead, mentor, and develop a growing team of local support managers and support specialists.
- Oversee and improve global support operations, ensuring SLAs and customer satisfaction goals are met.
- Build scalable support processes to support business growth, with a focus on efficiency and quality.
- Collaborate with internal teams, including product, sales, consulting services and customer success, to ensure seamless service delivery.
- Drive initiatives to improve customer and partner satisfaction through timely resolution of issues and proactive support.
- Analyze and report on support metrics such as resolution time, customer feedback, and ticket volumes to identify trends and improve service.
- Contribute to the strategic direction of global support services, including staffing, tools, and process improvements.
Required Skills
- Proven experience as a Support Manager for IT services/products, with personnel responsibility.
- Experience in building and managing support teams in a global or multi-regional context is a strong plus.
- Leadership skills with a focus on team development and customer outcomes.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Excellent communication skills, with the ability to work cross-functionally and manage stakeholders across different regions.
Additional qualifications that would be a plus
- Familiarity with D365FO or similar ERP systems is beneficial.
- Customer success management experience is an advantage.
Information :
- Company : twentyAI
- Position : Global Customer Care Manager
- Location : Stockholm
- Country : SE
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Global Customer Care Manager job info - twentyAI Stockholm above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Global Customer Care Manager job info - twentyAI Stockholm in 2025-01-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-01-23
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