Manager Information Technology (line manager)

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Jeppesen, a subsidiary of The Boeing Company, is one of the largest software development companies in Gothenburg. We develop and implement innovative resource management and optimization solutions for the world’s leading airlines. We are dedicated to continuous improvement and delivering more value to our clients.

At Jeppesen’s office in central Gothenburg you will work in a one-of-a-kind software development organization with solutions that make a real difference to people around the world. You will be working in an agile learning organization, surrounded by a team of talented, creative and dedicated colleagues. You will learn and broaden your perspective by working with 400 professionals from more than 50 different nations, but also be part of a global organization allowing for collaboration with customers and colleagues across the world. Most importantly, you will be expected to make a difference.

The Gothenburg Premium Support Team is looking to fill a Manager Information Technology (line manager) position. We are looking a passionate leader who wants to join us and our journey with Customer Success Service Management. We are seeking a Line Manager to join the Gothenburg office to help lead our team of Service Professionals support our Crew & NOM Portfolio.

Responsibilities:
You will play an important role in working with the strategic objectives for the department. Stretching your skills when it comes to facilitation, collaboration, growth mindset and problem solving. We look for people who are passionate about building highly effective teams, driving premium support, and Customer Success. Our leaders play an important role in nurturing our identity and company culture. We want our teams to apply an owner’s mentality in everything they do and to feel proud about what they do for our customers. This requires a special mindset and we believe our leaders play an important role in building and nurturing that culture.

• Manage and Lead a team of highly skilled and passionate Customer Success Service Professionals.
• Manage, coach, counsel, mentor and provide developmental opportunities and job assignments to enhance employee performance and expand capabilities.
• Maintain a positive, results oriented work environment, building partnerships with direct reports, local and regional teams and across the global organization.
• Lead the team while supporting our customer to all customer SLA’s are adhered to.
• Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Work with local team and regional and global colleagues to continuously review lessons learned and identify and implement process improvements.
• In conjunction with regional leadership, plan, adjust, manage and optimize resources for the advancement of organizational goals and objectives
• Support Solutions Consulting, Sales, Implementation, Software Development and other supporting organizations with product and process knowledge, ensuring each Customer receives premium support.
• Demonstrates an interest in personal learning and development. Seeks feedback from multiple sources about how to improve and develop; modifies behavior based on feedback or self-analysis of past mistakes. Takes steps to develop and maintain the knowledge, skill, and ability to perform.
• Discovers new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. Tries different and novel ways to deal with work problems and opportunities.
• Skills and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

• Have a background in the IT and/or Aviation industry
• Have a track record of being a good coach to teams and people
• Are passionate about always improving ways of working and that you are eager to learn
• Are passionate about Customer Success
• Have track record of creating a safe, inclusive and collaborative working climate

• Fluent in English
• 3 years of experience in a leadership role (i.e., manager, project manager, team lead, etc.)
• Familiar with Customer Success and the LAER Model (Land, Adopt, Expand, Renew)
• Strong Passion for Customers with a Services oriented mindset.
• Expertise in customer management negotiation and conflict resolution.
• Strong Communication written and verbal communication skills that can tailor a message to end-users through executives.

Employer will not sponsor applicants for employment visa status.

• Experience with Premium Support and customer engagement.
• Bachelor’s degree in Business Administration, Computer Science, other technical computing or business discipline, or an equivalent combination of education and experience.
• 5 years of aviation industry experience
• Previous experience with International business and/or multi-cultural environments
• Fluency in multiple languages.

Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Please apply by sending your CV in English.

• Be part of implement a new application that improves the life of thousands of airline crew members
• Have the opportunity to work with the most well-known companies in the aviation world
• Learn new things every day
• Work together with highly motivated and skilled team mates
• Work with new technologies and cloud deployments
• Have Private Medical Insurance (Skandia)
• Enjoy additional days off for Christmas break (December 24th-January 1st)
• Participate in employee recognition program (Boeing PridePoints)

Applications for this position are accepted until 14th May 2024.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.