Service Support Specialist

At Eaton we are continuously striving to make our world safer, sustainable and efficient in power management. We believe in our employees and we can achieve our goals together. We make what matters work! Join us and help us provide energy-efficient solutions that make a real impact. To find out more about us check: https://www.youtube.com/watch?v=m5XdtW34aM8

What youll do:

As Service Support Specialist you will mainly be responsible for various administrative activities at the service department covering whole Sweden. You will handle all system related tasks related to our Service Agreements, Purchase Orders, Invoices as well as customer interactions.

Responsibilities:

• End-To-End contract management process in SAP/SalesForce systems.
• Creation, renewal and update our Service Level Agreements (SLA)
• Customer interface/support for updating SLA purchase orders (PO)
• Update contractor service, pricing and prepare other ad-hoc reports
• Customer interface/support for invoice related questions
• Monitor and respond to Contract Management email inbox
• Working and acting in line with Eaton guidelines, processes and Code Of Ethics
• Managing ad-hoc & general service back office tasks

Qualifications:

• Completed secondary education, university degree is an advantage - preferably in engineering or business related studies

• Relevant work experience in similar position, focusing on invoicing and contract management

• Knowledgeable in SAP and Salesforce

• Good experience from MS Office (strong Excel knowledge is advantage).

• Fluent communication in English and Swedish languages.

• Customer focus, solution focused and proactive attitude

• Able to follow instructions as well as take ownership of tasks and actions

• Be able to work together with different cultures

What we offer you:

• Competitive compensation and benefits package (collective agreement, annual bonus and many more!)

• Great promotional opportunities - We encourage internal promotion, whenever possible

• Excellent working environment - safety and ethic are really important for us

• Learning & Development - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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