Facilities Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves
Client/Stakeholder Management
Provide superior customer service to meet on-site client’s expectations
Conduct daily walkthroughs to ensure clean and organized office
Schedule and manage repairs and maintenance swiftly and track to completion
Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Health & Safety Management
Conduct regular audits to ensure safety procedures on site are in place and working
Assist in carrying out safety procedures when needed
Site Operations Management
Assist in the implementation of Industry Best Practice operations
Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
Maintain premises in neat and good working condition
Manage the Corrigo Helpdesk platform by creating, receiving work requests, assigning work orders and following up requests to completion
Provide support with annual audits (Ecometrica, JCAP, Green & Productive)
Update regularly the Client Compliance & EHS pages relating to your region with annual maintenance reports and statutory documentations
Achieve Key Performance Indicators and Service Level Agreement targets
Be flexible in approach and cover key tasks for the FM and FA on site as required (with hands on support for post, greeting visitors and assisting with answering any switchboard calls if needed)
Seek ways to constantly reduce costs and improve operational standards and service excellence
o Maintain duplicate office keys in good order
o Provide support for regular reporting packages
Risk Management
Assist in the implementation and management of property risk management program
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Relationship Management
Actively support an environment of teamwork, cooperation, performance excellence, and personal success
Ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
Show ability to manage conflict and conflicting priorities
Demonstrate ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Have a customer-oriented attitude
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Prior experience in facilities, property management, hospitality or related field (preferred)
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
The ability to effectively deal with stressful situations
The ability to work autonomously
Speak fluent English and French

You also need to be:
Self-motivated; confident & energetic
Flexible – able to adapt to rapidly changing situations
Goal-oriented – able to focus on meeting all performance targets
A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
Critical Competencies for Success
Firm First mind-set
Able to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Project Management & Organizational Skills
Proven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.