Retail Insurance Manager

Come join us as a Retail Insurance Manager at the forefront of Electric Mobility.

Are you ready to redefine the future of automotive insurance in the electric vehicle space? Polestar, a global leader in sustainable performance electric vehicles, is seeking a dynamic Retail Insurance Manager to elevate our insurance offerings and deliver exceptional customer experiences.

The Opportunity

As Retail Insurance Manager, youll be the driving force behind the development, coordination, and optimization of retail insurance products and services across our markets.

With responsibilities spanning strategic planning, operational excellence, and stakeholder engagement, this role is central to ensuring Polestars insurance solutions seamlessly integrate into the customer journey.

In this pivotal role, youll serve as the single point of contact (SPOC) for insurance-related activities, collaborating closely with both central and market teams. Your efforts will shape insurance campaigns, refine customer experiences, and drive performance improvements—all while supporting the rollout of new car models and model years.

The Responsibilities

• Strategize and Execute: Overall lead for retail insurance with focus on governance, stakeholder management, as well as sales and campaign implementation for dedicated markets, supported by data-driven insights like benchmarking and price analysis.
• Enhance Customer Experience: Continuously improve the customer journey by managing touchpoints and proactively initiating enhancements.
• Launch with Excellence: Ensure insurance products are market-ready for new model and model year launches.
• Drive Performance: Optimize and increase profitability by analyzing and optimizing insurance performance, identifying opportunities for growth and efficiency.
• Collaborate Effectively: Coordinate with internal and external stakeholders on operations, legal compliance, and customer care cases.
• Be a Thought Leader: Act as the central expertise hub for retail insurance, ensuring Polestar remains at the forefront of industry trends and innovation.

What You Bring

• Expertise in Retail Insurance: Proven experience in relevant retail insurance products such as motor vehicle insurance, financial insurance, and warranty insurance.
• Operational Excellence: Strong background in insurance with focus on sales, marketing, and process optimization within the automotive or finance industries.
• Strategic and Analytical Mindset: Demonstrated ability to drive strategy while managing budgets and performance metrics.
• Leadership Skills: A collaborative yet decisive leader with exceptional communication and negotiation abilities.
• Industry Knowledge: Deep understanding of the automotive value chain and the evolving landscape of electric vehicles.

The Ideal Candidate

Youre a visionary professional with a passion for sustainable innovation. Your strong “can-do” attitude, coupled with a pragmatic approach, ensures seamless execution of complex projects. You thrive in dynamic, multicultural environments and excel at building meaningful relationships across teams and markets.

Key Personal Qualities:

• Results-driven with exceptional problem-solving skills
• Change leader with expertise in strategic planning and continuous improvement
• Financially savvy with a deep understanding of market dynamics
• Empathetic communicator, adept at managing diverse cultural perspectives

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestars in a scale-up phase you thrive by working in a fast-paced environment.

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in. Is this you? If youre ready to lead, innovate, and drive change in a fast-growing company, we want to hear from you. Apply today to shape the future of mobility with Polestar.We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...