Engagement Director at HCLTech

Jobbbeskrivning:

Senaste jobbinformationen från HCLTech för tjänsten som Engagement Director. If the Engagement Director lediga tjänsten i Västra Götalands län matchar dina kvalifikationer, vänligen skicka din senaste ansökan eller CV direkt via den uppdaterade Jobkos-portalen.

Observera att det inte alltid är enkelt att söka jobb, eftersom kandidater måste uppfylla vissa krav från företaget. Vi hoppas att karriärmöjligheten hos HCLTech för tjänsten som Engagement Director nedan matchar din profil.

We are hiring for Engagement Director for Sverige Plats

The Engagement Manager is accountable for strengthening client relationships, driving customer experience, enabling downstream growth, and proactively identifying insights and business opportunities across the customer portfolio.

1. Customer Experience (CSAT / NPS)
   • Build trusted relationships with client Directors, DPOs, and hiring managers.
   • Improve CSAT/NPS by eliminating unmanaged escalations and ensuring seamless communication.
2. Growth Enablement
   • Lead insight to action in adjacent areas of existing deliveries.
   • Maintain visibility into adjacent initiatives, programs, and evolving customer priorities.
   • Communicate customer challenges & needs.
   • Work closely with VSMs, CSMs (DFS colleagues) to identify DBS opportunities.
   • Shape hypotheses, business cases, and value proTjänsts with Solution/CoE teams.
   • Participate in solution walkthroughs, customer discussions, and commercial cycles.
   • Ensure delivery feasibility and alignment during pursuits.
   • Partner closely with Sales to identify, nurture, and help close downstream opportunities emerging from delivery.
3. Delivery Governance
   • Conduct regular health checks, QBRs/MBRs, and roadmap discussions.
   • Surface risks and issues early—before escalation—and ensure timely, transparent closure.
   • Bring in delivery and sales leadership where appropriate to ensure alignment and transparency.
4. Act as the Voice of the Customer
   • Bring structured, real time customer insights into the delivery organization.
   • Translate feedback, KPIs, and sentiment into actionable improvement plans.
   • Connect delivery outcomes to client business KPIs and strategic objectives.

Om tjänsten:

• Företag: HCLTech
• Tjänst: Engagement Director
• Arbetsplats: Västra Götalands län
• Land: SE

Så här skickar du in en ansökan:

Efter att ha läst och förstått kriterierna och minimikraven som förklaras i jobbannonsen Engagement Director at the office Västra Götalands län ovan, vänligen färdigställ dina ansökningshandlingar såsom personligt brev, CV, kopia av examensbevis och andra bilagor. Skicka in via länken 'Nästa sida' nedan.