Project Manager (Contact Center Background)

Jadeer | Sverige | SE
Boost Your Career as a Project Manager with Our Growing Team!

Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than Future Group! Since 1994, weve been at the forefront of the localization market, with a worldwide presence spanning North & Latin America, Asia, Europe, and MEA. Now, were on the lookout for passionate individuals to join our dynamic team as Business Development Executives.

Why Future Group?

At Future Group, we dont just set trends - we define them. As a leading player in the industry, we offer unparalleled opportunities for growth, innovation, and success. When you join our team, you become part of a global family committed to excellence and driven by a shared vision of shaping the future of communication.

What Youll Do:

Manage projects and handle the communication with client to ensure all instructions are executed.

Key Responsibilities:

Including but not limited to:

  • Preparing and maintaining project plans, status reports, decision, and issue logs
  • Bringing thought leadership in overseeing continuous improvement opportunities, operational efficiencies, technology enhancements and cost reduction initiatives
  • Collaborating with business unit Leads to drive improvements across our three business pillars of Customer, Colleague and Cost
  • Working with peers and internal customers to prioritize and work backlog.
  • Identifying opportunities, providing recommendations, and driving to optimize performance to achieve goals and operational objectives.
  • Working with business users and owners to understand their needs and translate into final project deliverables.

Key Requirements:

  • Relevant Bachelors degree.
  • 1-2 years of experience in project management, in a call center or customer service environment.
  • V. Good English level
  • Familiarity with call center operations, processes, and metrics.
  • Ability to adapt to changes and manage project scope effectively.

Information :

  • Company : Jadeer
  • Position : Project Manager (Contact Center Background)
  • Location : Sverige
  • Country : SE
Next Process

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Post Date : 2025-06-04 | Expired Date : 2025-07-04

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