Postdoctoral Fellow - Lipid nanoparticle (LNP) and Extracellular

RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade. Our platform provides unique and actionable data solutions to top brands and partners worldwide, empowering them to make informed, strategic decisions.

As we continue to expand, were seeking a Client Account Manager who will play a key role in creating seamless onboarding experiences for our clients and ensuring their success from day one.

The Role:

Located in Stretford, Trafford Park and comprises of Hybrid working.

The Client Account Manager is responsible for the successful implementation of both projects and programs on key client accounts, delivering against budget, client contracts and RealityMine strategy pillars.

Key Responsibilities:

• Manage key global client accounts in the market research industry, covering markets such as USA, UK, France, Japan, Australia, India and more.
• Own an account portfolio and ensure process and account management is delivered according to best practice.
• Proactively manage and monitor day-to-day operations of client accounts, drive growth, improve client satisfaction and financial margins.
• Central point of contact and co-ordination across RealityMine internal teams for account activity, and the key point of contact for clients into RealityMine.
• Control, coordinate and monitor project tasks with relevant external and internal stakeholders as necessary.
• Work with clients to develop actionable data products and insights.
• Create, own and maintain Strategic Client Account Plans to drive client success, account growth and profitable margins
• Prepare and own account renewal plan to identify client opportunities and client/RealityMine strategic objectives.
• Promote RealityMines sphere of influence within the client, identify upsell opportunities on accounts and work with Client Development Team to explore new product feasibility and revenue opportunities.
• Proactively identify and manage areas of potential risk and changing market environment by consulting with Engineering and Client Development Teams.
• Ensure efficient and seamless handover of accounts from Mobilisation Manager (onboarding) to Account Management.
• Owning a number of client accounts and ensuring they are executed in line with security and quality best practices.
• Provide timely reporting of account status to all relevant stakeholders.
• Maintain good team and client morale on projects.
• Contribute to the continuous improvement of RealityMine processes and procedures.
• Adhere to company policies and procedures with respect to security, quality, health and safety, amongst other.
• Adhering to company policies and procedures with respect to security, quality, and health & safety.

About You:

You are a proactive and client-focused professional with a passion for project management and a knack for relationship building. Your experience in managing complex, multi-stakeholder projects makes you a natural fit for this role, and you thrive in fast-paced, evolving environments.

Heres what were looking for:

• At least 2 years commercial B2B account management experience in a technical environment. Candidates from other backgrounds with a proven track record of client development and strong technical aptitude will be considered.
• Strong interpersonal skills with a desire to build solid relationships with stakeholders
• Self-driven and team-first ethos to help achieve RealityMine strategic objectives and managing priorities across client accounts collectively.
• A flexible and adaptable approach when dealing with work tasks.
• Track record of delivering complex projects which involve multiple partners on time and within budget.
• Experience in a project management role or awareness of project management frameworks to support your organisation of the client accounts and stakeholders.
• Strong communication skills and ability to influence and negotiate at a senior level.
• Excellent communication, organisation, time management and technical IT skills (considering hybrid-working via email, instant messaging and Microsoft Teams).

Preferred:

• Experience in working with international clients and third-party partners.
Experience in delivering projects for the market research and media industries, or within a technical environment.

Why Join RealityMine?

At RealityMine, we believe our people are at the heart of everything we do. Thats why we go the extra mile to support every team member to unlock their full potential. Whether youre hungry for learning, driven by achievement, or just love being part of a dynamic and supportive team, youll find a home here.

Your Benefits

• Generous Time Off: Enjoy 25 days of paid holiday, plus bank holidays. After two years with us, you can also buy or sell up to 5 days of annual leave.

• Peace of Mind: Life assurance and a workplace pension with employer contributions.
• Reward for Performance: Bonus scheme that recognizes your hard work and contributions.
• Cycle to Work Scheme: For the cyclists among us, weve got you covered.
• Gear Youll Love: Choose the tech that works for you, well try and source it!
• Learning & Growth: Benefit from one-to-one coaching, a budget for training programs, and all the support you need to keep growing.
• Giving Back: Join us in supporting local charities and making a positive impact.

Hybrid Working

We know work-life balance matters, so weve embraced a flexible hybrid working model:

• Located in Trafford Park, our Manchester office offers an inspiring, collaborative space to work alongside your colleagues.
• Free parking and secure bike shed. Excellent public transport links.
• Split your time between the office and home, with full equipment provided for home working (desk, screen, chair).
• Receive £100 annually to personalize your home workspace.
• Flexible start and finish times to suit your personal circumstances.

If youre a Client Account Manager professional excited to work on impactful projects and shape the future of data insights, wed love to hear from you.

Please email your CV with the heading ‘Client Account Manager to recruitment@realitymine.com