| Tjänst | Technical Customer Success Manager |
| Publicerad | 07 Mar 2026 |
| Utgången | 06 Apr 2026 |
| Företag | Passion |
| Plats | Stockholm | SE |
| Anställningsform | Full Time |
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Creators move fast. But when things break, lag, misfire, or fail to integrate? Momentum stalls.
That's where you come in. You don't just love the launch moment. You love what happens before it.
The structure.
The configuration.
The "let's make sure this passes review the Första time."
At , we're evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps. And, yes you guessed it. Where speed increases…. Complexity does too.
Which means… This isn't traditional Customer Success either.
This is technical ownership inside a high-growth creator platform. This role exists to guide customers through build → QA → App Store submission → optimisation → long-term stability.
So launches feel smooth, not stressful.
Not Reactive. Reliable.
You don't just answer "how-to" questions.
You diagnose.
You optimize.
You future-proof.
A Day in Your Launch PipelineYou'll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).
On any given day, you're:
You're not patching issues. You're engineering smoother outcomes.
A Week in Your SystemThis is high-trust. High-context. High-impact.
The Long-Term ArchitectureOver time, you will:
You're not just solving tickets. You're improving the architecture of success.
Requirements
If This Sounds Like You…You've worked in no-code / low-code ecosystems
You're super comfortable with provisioning profiles, certificates, metadata
You understand backend logic even if you're not writing production code
You say, "No Problem" confidently when required to:
Support Apple App Store / Google Play submissions
Review logs or crash reports
You enjoy diagnosing systems more than reacting emotionally
You think in workflows, not just conversations
You thrive in fast-moving product startup / scale-up environments
A Quick Reality Check….This is not Första-line support. You won't live in reactive ticket queues.
You'll handle complexity. You'll influence product evolution. You'll build scalable technical systems that reduce friction at scale.
If you love clarity, systems thinking, and platform leverage - You're in the right place.
So… Wondering What Success Looks Like?You'll know you're crushing it when
This is Customer Success - with technical depth That's leverage. That's scale.
Benefits
The Experience: What We Do & How We WorkAt , we're on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting) are using the apps they've built.
And since we're building AI-powered features that accelerate how creators launch and scale - this means you'll be working at the frontier of where the creator economy is heading Nästa.
You'll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives.
Here's what (else) makes working with us, well… kinda awesome
Fully remote freedom (work from wherever)
Global Gatherings - Meet the team IRL in epic Platss (Croatia, Portugal, Grekland… we like good views )
Career Growth - Actual Career Coaching, training, and conferences on us
Autonomy with impact - your thinking directly shapes how creators build and scale
Tech Gear Budget - Because high-performance systems start with yours
Time Off That Counts - 24 paid vacation days + 10 "Celebration Leave" days for the holidays you actually celebrate.
Paid Parental Leave - Because family Första, always.
Join a global crew shaping the future of creator-led apps
Your Hiring Journey(So you know exactly what to expect)
We like clarity. And structure. You probably do too
Discovery Call: Meet your Talent Guide - Real talk about your experience, how you think, and the kinds of technical problems you enjoy solving.
Diagnose & Design: A short, real-world platform scenario where you walk us through how you'd identify root causes, optimize configuration, and future-proof the build. We're not testing perfection. We're looking at how your brain works.
Technical Deep Dive: Meet your future Career Coach. We'll explore your systems thinking, escalation judgment, platform fluency, and how you manage complexity across a technical portfolio. This is where depth shows up.
Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.
Systems & Scale Meet: We align on technical leverage points, how Technical Success Partnership increases feature adoption and strengthens long-term platform reliability. This is about impact beyond tickets.. About building infrastructure, not just solving incidents.
Big Picture Conversation: Culture, mission, long-term growth - does this feel like your Nästa chapter?
Transparent. Thoughtful. Structured. Human.
Your "I Was Built For This" Moment Starts… Now.If you've been waiting for a Customer Success role where:
You solve complexity with clarity
Your instinct is to think in workflows, integrations, and optimization
You influence how a fast-scaling AI-powered platform evolves
You operate at the intersection of technical depth and real customer impact
Then this isn't "just another" CS role.
Apply.
Show us how you diagnose, prioritize and improve systems.
Let's architect scalable creator growth - the smart way.
—
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