Customer Success Manager - Germany

At CheckProof, we are transforming the way we work with inspections in the heavy industry with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses achieve excellence and safety. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase.

As part of our expansion, it is now time for us to grow our team in Germany to handle our clients in this region. This is a great opportunity to play a key role in establishing our team culture and setting the direction for success. The team will consist of you as a Customer Success Manager plus two Sales Managers (one of which is already in place) and will initially be fully remote, with the possibility of establishing an office in Germany in the future. Even though you work remotely to begin with, your base is in Germany for you to be able to work closely with our clients in that region.

The role:

As a Customer Success Manager at CheckProof, you will be the key point of contact for our valued customers. You will focus on nurturing customer relationships, understanding their needs, and helping them maximize the value of our product. Your role will involve driving additional sales by upselling and integrating our solutions more deeply into their operations. Through regular assessments and proactive support, you will work to prevent churn and identify new business opportunities. Additionally, you will educate customers on our system, provide on-site consultancy when needed, and be ready to travel as part of your role. Your key responsibilities include:

• Build and maintain strong, positive relationships with customers to ensure their satisfaction and continued use of our solutions.
• Assist customers in optimizing their use of CheckProof, ensuring they achieve their goals and extract maximum value from our product.
• Drive additional sales by upselling existing customers on add-ons, additional users, and system integrations.
• Conduct assessments of current customers to uncover new business opportunities and develop strategies to retain customers and reduce churn.
• Hold workshops and training sessions to introduce customers to CheckProof and its features.

What We’re Looking For:

• Experience from heavy industries
• Proficient with digital tools
• Fluent in German and English; additional languages are a bonus
• Experience in service or sales is a plus
• Experience in HubSpot is a plus

Other than that we are looking for a great communicator who knows how to convert information to practical knowledge to educate our clients, as well as building long-term relationships. We see that you might have started a career in heavy industries, but are looking for something more focused on the customer journey. You thrive on taking ownership and driving projects forward on your own, and see new opportunities to improve customer success. You are curious about new technologies and passionate about helping companies optimize their digital processes.

What We Offer:

• Innovative Culture: join a team that’s not just about work, but about making a difference. Creativity and innovation are in our DNA.
• Growth Opportunities: We’re growing, and we want you to grow with us. Opportunities for professional development and career advancement abound.
• Flexible Work Environment: Enjoy a balance that works for you. We believe in work-life harmony.
• Competitive Compensation: We offer a competitive salary and benefits package.

If you are ready for a fresh start in a whole new team, and playing a big role in our success in Germany, dont hesitate to apply! We are handling applications on an ongoing basis, so the position might be filled before the last application date.

The recruitment process:

Send in your resume for us to review. The first step is that you will get to do a personality test and a logic test. After that you will have a first meeting with a recruiter, and then a meeting with our CCO. In the last step we contact your references and make a full assessment.

Checkproof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.